Helpdesk ICT Technician - Anankei

Brussels BE

For our customer in the telecom sector, we are looking for a motivated Helpdesk Technician to join their Call Center team.

Required Responsibilities:

- Handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- Ensure the correct dispatching to the various technical departments
- Inform the customer about the status of his request and the solution of his incident
- Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- Ensure a good follow-up of the interventions in the field
- Report recurring problems
- Provide support to colleagues to have a good impact on customer satisfaction

Shift work is part of the job! -> 24/7 service


Degree & Experience:

- Technical education in higher education or equivalent experience

Technical skills:

- Office 365


- Open and flexible
- Team spirit
- Creativity
- Self-sufficient
- Willing to learn
- Flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)


- Bilingual Dutch and French
- Knowledge of English is an asset