Helpdesk Support - Anankei

Hasselt BE

Anankei is looking for an motivated Helpdesk support.
You will receive, log, categorize, treat, solve or escalate requests, questions and incidents from users.

Your daily activities include:

- Record user’s request in the appropriate tool
- Categorize the request
- Position the criticality according to defined grids
- Treat delayed requests in order to be within the MRT (Maximum Response Time)
- Follow the request until answer has been provided and agreed as satisfying by the user
- Gather the user’s information and determine the user’s issue by analyzing the symptoms and discovering the underlying problem
- Sort through the possible solutions available (as scripts) and apply the most appropriate one
- Transfer the request and all gathered information to the next level (second or third line) for further investigation if necessary


While a prior experience in a similar function is preferred, it isn't a must have.
We'll select the candidate on his personality, his motivation and the candidate's communication skills.
You must be fluent in Dutch, English and French though!

Don't hesitate to apply!