VIP support - Anankei

Brussel BE

We are looking for an experienced Support Engineer, who will handle the VIP users at our client.
Naturally, you will be an expert in 2nd and 3rd line support, along with great people skills.

Your tasks include:

- VIP Support in Headquarter (Brussels)
- Provide Operational support L2 / L3 in the area of End User Technology
- Contribute in developing workplace management by process automation
- Strong contribution in the use of and maintaining of a user portal and the knowledge base
- Strong contribution in the setup and maintaining of the hard- and soft equipment for end users including the support of the appropriate usage of this equipment by the users.
- Hands and eyes for Infrastructure & network team as level 2/3 support


Must have:

- Expert in VIP support to Board members and Cxx level
- Expert in end user technologies Laptop / Desktop / Surface configuration & staging
- Expert in O365 (MS Office suite & collaborative apps)
- Experience in collaboration with L1 service desk operations
- Experience of ITIL fundamentals V3 or V4 foundation qualification preferred
- Experience of knowledge base usage and maintenance of documentation
- Fluent in English, Dutch and French