FULL_TIME

Service Lead Digital Workplace - SII Belgium

Brussel BE
2022-02-01
2024-03-28

For our customer we’re looking for a talented Service Lead Digital for Workplace Service.

In the first place we’re looking for candidates with the “Anankei DNA”.
Our DNA embodies a positive and joyful attitude.
Dream IT , Trust IT, Go for IT !

The Service Lead Digital Workplace directs the various service activities required to deliver the final Digital Workplace Service to the NUC staff. He/she does this by functionally managing
teams internally at IT Nuclear, at strategic partner ENGIE IT and other subcontractors.
He/she monitors the IT demand process and resolves non-standard requests and complaints coming from the business.
He/she develops programmes and procedures to improve the performance of Digital Workplace service.

Main tasks and responsibilities :

- He/she ensures that BU NUC End Users are satisfied (>80%)
- He/she functionally manage the concerned delivery teams internally
- He/she coordinates between the different service delivery team
- He/she monitors the quality, volumes and the cost of the BU NUC Digital Workplace Service
- He/she trains the LBFA community to perfectly apply the BU NUC Digital Workplace Catalogue within the demand process and to assist him/her in the monitoring of the quality, volumes and cost of the Digital Workplace Service
- He/she ensures that all BU NUC policies are followed.
- He/she reviews and resolves escalations
- He/she develops and execute programmes and procedures to improve the performance of BU NUC Digital Workplace service.
- He/she is responsible for End User Adoption and communication.
- He/she prepares the NUC IT Committees and the Steering Committees
- He/she act as project Manager for the smaller Digital Workplace projects (e.g. AIP roll-out, setting up IT consumption reporting...)

Vereisten

Skills :

- Team player, able to work in a collaborative way.
- Able to work independently, takes initiative and has a problem solving focus.
- Analytic skills (what’s best for the company, process, users).
- Quality Minded
- Good relationship skills
- Good documentation skills
- Good communication skills
- Vast experience in End User Services
- Clear understanding of the profession
- Strategic vision
- Aware of the stakes
- High regard for procedure
- Understanding of the market

Background / Languages :

- Master's degree or equivalent through experience
- Trilingual English-French-Dutch
- 5 to 8 years of experience in End User Services preferably in Utilities / Energy / Nuclear