FULL_TIME

Operations Manager - Computacenter

1930 Brussels, Belgium BE
2022-08-05
2022-08-08

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

 Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 17.000 colleagues.

 Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

 

Job description:

ARE YOU OUR NEW COLLEAGUE?

Our business is about enabling users through technology. But first of all, it's about people. #winningtogether

 

Computacenter Belgium is looking or an

Operations Manager

 

Who We're Looking For

 Are you looking for a role in which you can work on sustaining & improving delivery of our IT operations at one of Computacenter's strategic customer? Ensuring that we achieve contracted levels of service performance (SLA, KPI), at the agreed cost, while continually improving the service.

Do you enjoy working pro-actively in a no-nonsense environment - together with an international team?

We have an opportunity for an Operations Manager to join our dynamic Managed Services Team.
This will be mainly an on-site role with one of our large strategic customers based in Zaventem.

 

What You'll Do

You will keep the oversight of all activities delivered for the customer and work together with the service delivery manager & team leaders to ensure things run smooth.

This includes being accountable for: 

  • The day-to-day activities at the customer site and the management of Internal Service Providers to deliver service
  • Follow up on operational activities with a strong focus on SLA’s and avoiding aged and bouncing tickets
  • Reporting of SLA’s and KPI’s
  • Take ownership of escalations and major incidents and ensure corrective actions are taken after closure
  • Development and support implementation of Continuous Service Improvement initiatives
  • Designing and implementing new operational processes, KPIs and reporting
  • Ensuring timely and high-quality delivery by pro-active approach
  • Working as a team player and focusing on the well-being of the entire team.
  • You play an instrumental role in providing expertise on operational solutions. 
  • You provide guidance to your team members to ensure that they are working towards a common goal, and in collaboration with the clients' teams.
  • You play a key role in building long-term relationships with our clients; this includes point of contact for VIP users.


 What You'll Need

This position requires 1-2 years of relevant experience in day-to-day IT environment focused on operations, continuous improvement & transformation. This technical knowledge is combined with solid leadership skills & a customer-oriented approach.

Here are some skills which will make you stand out:

  • Strong stakeholder management skills and experience in leading teams
  • Presentation and communication skills
  • Team player mentality and collaborative mindset
  • Pro-active
  • Analytical approach - being pragmatic, resilient and innovative in problem-solving and issue resolution
  • Relevant professional qualification & working knowledge of IT functional systems
  • Technical workplace knowledge will be an asset
  • You will need to be able to express yourself fluently in English and Dutch; good French skills are an asset
  • You will bring an authentic approach and humble mindset, being respectful and open to all cultures and backgrounds

 

What You Can Expect

 We strongly believe in rewarding & recognizing people for their results & commitment.
So here's what you can expect working at Computacenter as an Operations Manager:

  • An attractive salary package with extra benefits
  • A flexible work environment and working partly on-site at one of our large strategic customers
  • The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
  • Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success - together
  • The opportunity to work for a company that truly values people & listens

 

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

 

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 18.000 colleagues.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

 

If you would like to join the Computacenter family, we look forward to receiving your application.

Please apply online at https://jobs.computacenter.com/