FULL_TIME

IT Support Engineer Mobile Team Brussels/Antwerp - Computacenter

1930 Brussels, Belgium BE
2024-06-14
2024-06-20

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and +20.000 colleagues.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

 

Life on the team

Are you passionate about IT and dealing with customers at all levels?  Do you have basic hardware/software break-fix experience? 

If so, then we would like to discuss your next career move!

We are always looking for an IT Support Engineer to join our dynamic Technical Resource Group team.

You will support our customers at different locations between the Brussels and Antwerp regions, as a mobile/ flexible engineer.

 

What you will do

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

  • End users support
  • Troubleshooting incidents, software and hardware
  • Resolution of software and hardware issues (laptop, desktop, printers)
  • Installation and configuration of laptops
  • Software issues for inhouse applications
  • Organizing, analyzing and handling of tickets in the IT ticketing tool
  • Quick analysis and incident management, close collaboration with expert team
  • Preparing new and repaired hardware
  • Staging laptops and PC's with SCCM
  • Windows 10 troubleshooting
  • Preparation of conference rooms and management meetings
  • Physical installation of cabling, monitors, dockings, pc's, printers,...

 

What you will need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

  • Previous knowledge of Microsoft Applications
  • Previous experience of supporting Mobile devices and hand-held devices
  • Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
  • Previous experience working in a corporate IT environment is an asset
  • Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
  • Excellent time management and organisational skills
  • Willing to take initiative and be hands-on
  • Very good communication skills, both verbal and written in English and good command of Dutch and French
  • A valid driver's license B