Design researcher / UX strategist - Ordina

2800 Antwerp, Belgium BE


Ordina is the digital business partner that uses technology and market knowledge to give its customers an edge. We help our customers stay ahead of change through smart digital end-to-end solutions, sustainable software solutions and the design and management of IT landscapes. 


Job description:

Your Impact

Together with our multidisciplinary team, from Service Designers tot UX researchers, UX- and UI designers, you will strive for user-friendly and accessible solutions. Design Thinking and User-centred Design are central to the way we work: both during the strategic and conceptual phases and during user research or actual design.

For us, design is not just about creating beautiful interfaces or adding a layer of aesthetics.

For us, design is mainly about solving complex challenges that allow us to make a difference in users' lives.

Where you're going to get started

Bold is the digital experience unit within Ordina, consisting of a talented team of 20 Design experts and 30 high-experienced Developers who together focus on conceiving, developing, implementing and optimizing customer-facing digital touchpoints, all with the aim of making a positive impact on brand and user experiences.

Bonus points 

  • You are familiar with modern design tools such as Sketch, Figma, Adobe XC, Axure, etc. 
  • Next to qualitative research methods, you are also familiar with quantitative techniques 
  • You can guide workshops and user tests in French 



  • You contribute to challenging projects at top international and Belgian companies in diverse sectors
  • You work in a dynamic high-tech environment with a focus on knowledge and innovation, an open no-nonsense business culture with space for personal initiative
  • You keep your technical and social skills up to date at our Ordina Academy  
  • Real opportunities to grow within the company and clearly define your career based on a Human Talent Management program
  • Regular fun team events and knowledge sharing sessions
  • An attractive salary and fringe benefits such as a company car, laptop, telephone allowance, meal vouchers, insurance package etc.-

Profile description:

This is you

  • You have 3-4 years of relevant experience as a UX/CX expert and you have worked in several multidisciplinary teams and environments 
  • On the basis of a high level briefing you can sum up a challenge. Together with colleagues and clients you can work out an appropriate approach that will result in the right insights and sustainable solutions. 
  • You know how to prepare and guide workshops with clients, users and other stakeholders. You can change the format depending the phase we are currently in (discovery or define phase).  
  • You are familiar with a broad range of design thinking, user research, lean and agile methods & techniques such as observations, journey maps, interviews, co-create workshops, user testing, etc. 
  • You can synthesize the results of your research and you can present your insights in a clear way to different stakeholders. Storytelling is in your DNA 
  • You can convert your insights from the ideation phase to concepts, an information architecture, wireframes and prototypes. You take into account accessibility and usability standards and best practices 
  • You have strong communication skills that you use to create clarity amongst your colleagues, clients and stakeholders 
  • As a senior consultant you are the first point of contact for our clients, you are actively involved in projects assigned to you and you guide less experienced colleagues in the process 
  • You believe in the power of human-centered-design to arrive at sustainable digital solutions. You look at behavior and not opinions. The main way of working for you is to validate or reject hypotheses. 
  • You can speak and write fluent in Dutch and English