FULL_TIME

IT Support Engineer - Computacenter

1000 Brussels, Belgium BE
2024-07-12
2024-07-16

 

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and +20.000 colleagues.

 

 

Job description:


ARE YOU OUR NEW COLLEAGUE? 

 

Our business is about enabling users through technology. But first of all, it's about people. 

#winningtogether
 
Computacenter Belgium is looking for an IT Support Engineer – Schaerbeek
 

 

Life on the team


Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software breakfix experience? 

If so, then we would like to discuss your next career move! 

We are currently seeking an IT Support Engineer for one of our key customers, based in Schaerbeek.
 


What you'll do

 

Call and mail intake,1st and 2nd line services, creation and follow up of tickets in ticketing tool, execution of several technical actions based on processes and checklists. You may be working on different sites of our client: Schaerbeek, center of Brussels, Gembloux, Merksem.

 

Some of the daily activities are:

  • Very good knowledge of Windows10 (use, configuration, and troubleshooting)
  • Microsoft Office (2010/2016/0365) very good knowledge
  • Basic Knowledge Software (MS Visio, Adobe products,…)
  • Basic knowledge of (commands) DOS
  • User management (use of Active Directory)
  • Basic knowledge of VOIP
  • Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...)
  • Basics of videoconferencing
  • Basics of domotica (meeting rooms)
  • Basics of smartphones and GPRS (level troubleshooting)
  • Basics of Wifi
  • Staging hardware (user oriented – PC,…)
  • Basic knowledge of Hardware (PC, printers and peripherals)
  • Basic knowledge of VPN
  • Basic knowledge of IT network topology, VM Ware, software virtualization
  • ITIL certification

 

 What You'll Need


The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

  • Autonomous
  • Dutch and French oral and writing knowledge
  • English working knowledge
  • Good verbal communication
  • Creation/Updates of tickets in Helpdesk Tool
  • Respect for procedures
  • Follow up of Checklists
  • Take responsibility of own actions
  • Analytic thinking
  • Flexible
  • Proactive
  • Client-oriented
  • Professional
  • Team spirit
  • Solution oriented
  • A valid driver’s license B

 

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter 

  • An attractive salary package with extra benefits
  • The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
  • Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success – together
  • The opportunity to work for a company that truly values people & listens