Internship IT Support Engineer - Computacenter

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

With over 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and +24.000 colleagues.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

Job description:

Life on the team

Our challenging and stimulating internships are an ideal way for you, during your academic learning, to develop hands-on technical experience, all within supportive fast-paced environment. 

During your internship, you’ll have the opportunity to work on real-world projects that deliver impact alongside our experienced teams and senior management. They will share their wealth of experience with you and guide you through your time with us. You’ll never stop learning and expanding your comfort zone, but don’t worry, we’re in this together and are here to support you.

What you'll do

As an IT Support Engineer, you will provide all-round (onsite) user support to the users of our international client(s) and will join a dynamic team of Computacenter employees at an IT Service Desk or Tech Bar.

We provide IT services and solutions in the areas of workplace, networking, data centres and cloud. As we provide services to/at our customers' premises, you will be employed at one of our customers during your internship. These are international large companies, from around 3,000+ users, in different sectors such as pharmaceuticals and automotive. You will interact with users at all levels, so these can include VIPs.

Some of the daily tasks include:

• Supporting end users
• Troubleshooting, software and hardware (laptop, desktop, printers)
• Installation and configuration of laptops
• Software problems for internal applications
• Organising, analysing and handling tickets in the IT ticketing tool
• Quick analysis and incident management, close cooperation with expert team
• Preparing new and repaired hardware
• Staging/preparing laptops and PCs with SCCM
• Preparing workstations for new joiners
• Follow up leaver processes and hardware return of leavers
• Backup inventory management where needed
• Maintain and update documentation for requests (e.g. checklists), ...
• Windows 10 and 11 troubleshooting

What you'll need

Ideally, you also possess these skills:

• Knowledge of Microsoft applications
• Knowledge of mobile and handheld devices
• An eye for detail and data accuracy
• Customer-oriented and communication skills
• Capacity to work smoothly with diverse teams, people and cultures
• Good time management and organisation skills
• Willing to take initiative and work hands-on
• Good communication skills, both oral and written in English and good command of Dutch and French
• A driving license B is definitely an added value to reach the internship site easily

Recruitment process

This exciting IT Support internship will be starting as of February 2025 and can run up to June 2025, according to your academic cycle. We only offer internships for students during their academic learning for 5 days per week (full-time).

• Our recruitment process will kick-off in September 2024 - applications to be received
• Interviews will be held in the first half of November 2024
• The interview process consists of 
  • First screening through videocall
  • Face-to-face interview at our offices, including a technical test
  • Decision-making and selection

Computacenter likes to invest in its employees in terms of career development and growth. ‘People matter’ is one of our greatest values.

Profile description:

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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